Customer Policy

Coupons & discounts

  1. Coupons, campaigns & discounts shared by Velltree are exclusive to Velltree online shopping & cannot be availed offline on any store.
  2. The expired coupons cannot be applied again. 

Cancellation of Orders

  1. The order can be cancelled only if it is not picked up from the warehouse. 
  2. To cancel an order, contact support at +91-8076809059 or write to us at velltreeindia@gmail.com.

Damages & Returns

Damages:

Please make sure of the following in case of any issues with your order.

  1. Take pictures of original product you have received before consuming.
  2. In case of any leakage or damage, report to us on the customer support with the pictures. 
  3. No request will be considered without the product images.

Returns:

  1. We can accept returns & refunds request only within 7 days of order delivery on the rare occasions if customer doesnt need a product anymore.
  2. To request a refund, make sure that the product is not used and is in proper shape. The quality check team will verify the condition once the product is returned to us and then initiate the refund if it is in proper shape.
  3. Order value refund will be done for the quantity of the products from the order refunded.
  4. shipping charges will not be refunded.

In case of any query contact us at 91-8076809059 or write to us at velltreeindia@gmail.com for additional support.